There is a growth in the intent around stronger partnerships between clients, operators and suppliers. But many are working to evolve their understanding.
In the past, it is fair to say that many operators regarded their suppliers with some suspicion, almost as adversaries. Little loyalty was shown to the suppliers; consequently, the supplier was never certain about their future relationship with the company.
Sustainability, Cultural Traditions and Innovative Technologies: How the renovation of The Laguna resort is combining these crucial trends to reinvigorate luxury tourism
Development of customer experience, improved technologies and modern ideas about sustainability are all concepts which are growing in both popularity with consumers and hotels.
The Negative Bias - Feeling the impact of criticism more powerfully than you feel the pleasure of praise
Have you ever heard someone ask if someone is a ‘glass half-full’ or a ‘glass half empty’ kind of person? These two turns of phrase often decipher if someone possesses a positive outlook on life or not, but that cannot fight the simple fact that humans are hardwired with a negative bias.
How is A.I changing the foodservice sector?
EP hosted an interactive session on Tuesday with several senior players to debate how A.I is changing the face of the sector. It has long been noted that Hospitality was running in a 1500m race, it would be lagging near the back, wondering if it should run harder to compete at the front.