It is a well stated fact that there are five generations today all operating together in the workplace. All have differing views on the workplace, on the world landscape, on sustainability, digitalisation, innovation, and leadership.

In the past, it is fair to say that many operators regarded their suppliers with some suspicion, almost as adversaries. Little loyalty was shown to the suppliers; consequently, the supplier was never certain about their future relationship with the company.

Development of customer experience, improved technologies and modern ideas about sustainability are all concepts which are growing in both popularity with consumers and hotels.

Have you ever heard someone ask if someone is a ‘glass half-full’ or a ‘glass half empty’ kind of person? These two turns of phrase often decipher if someone possesses a positive outlook on life or not, but that cannot fight the simple fact that humans are hardwired with a negative bias.