. EP Magazine .
Daily Insights Into The Industry
Are some of the letters on your keyboard worn down?
Digital communication is brilliant, there is no doubt. We are able to type away at a keyboard and connect with people all over the world. The impact of 'digital' has changed communication fundamentally and at times can be as powerful as talking.
Hospitality is often at high risk for terrorism but is there enough support for staff?
Employee wellbeing is often spoken about as an essential need in many companies but one that isn’t always fully supported. It is important because staff exposed to trauma and distress can impact their life. It can also be argued that poor staff wellbeing in hospitality is costing the sector.
Hospitality is modern theatre and entertainment
One of the emerging debates is that as the world becomes increasingly automated and digitalised, Hospitality is becoming increasingly important but it needs to fill an emotional need for the consumer.
Challenging The Norm: The Digital Concierge
Youve checked-in on the way to the hotel, there is a bottle on ice waiting in the room, you have a table reserved in the restaurant later that evening and you did it all without picking up a phone or writing an email.