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Daily Insights Into The Industry
The Great Service Debate – Don’t Empower, Trust
The Great Service Debate – Don’t Empower, TrustPart Four of SixOver the last six months, in partnership with Penshee, EP have been hosting a series of round tables with industry leaders to define What is Great Service and to reach a consensus on what must be done to achieve it.
How do you equip everybody to take ownership of going the extra mile for customers?
Organisations are hitting the headlines every week for wayward ethics, poor productivity, and commercial underperformance. Undoubtedly just the tip of the iceberg, too many leaders have lost sight of their customers and their employees, resulting in an insidious weakening of trust in institutions, business and leadership.