. EP Magazine .
Daily Insights Into The Industry
Culture, Retention and Sport
Our belief is that this a genuine problem as strong culture creates trust between colleagues which in turn influences personal development, customer service levels and retention. Employees will go the extra mile in both service and in work for a company that they trust.
Change frightens people who don't dare.
The Great ContradictionWe are all having to change and learn new skills and yet so many fear change. How can we ease the journey?It is the great contradiction of today as the majority of people are known not to like change and yet the modern era not just requires change but almost demands it.
There goes the fear
Painting a portrait of the hospitality industry at the moment is proving to be quite difficult. At one end there are the current business leaders who have a certain way of going about their work and it has been successful. At the other end is an emerging group of talent who approach business in a different way. Those in the middle and caught between these two stools and overall there is friction and confusion.